Absolute Best Cleaning Services, Inc.
Consumer Awareness Guide
I’m grateful for the opportunity to provide you with information about carpet cleaning and help you choose a carpet cleaning company. I’m the owner of Absolute Best Cleaning Services, Inc. I’ve been in the carpet cleaning business for over 32 Years. During that time, I learned that carpet cleaning is the subject of much confusion.
People have so many misconceptions about carpet cleaning that I decided to offer you this consumer education message so you can make an educated decision when you select a carpet cleaning company.
In just a moment, I’ll share with you six costly misconceptions that you can read below about carpet cleaning. Plus, I’ll offer four recommendations. Next, I’ll show you seven questions you should ask a carpet cleaner before you invite him into your home.
Misconceptions
Costly Misconceptions
1. You should wait as long as possible before cleaning your carpet.
No! Dirt is abrasive, like sandpaper. You grind dirt into the carpet every time you step on the carpet fibers. This cuts your carpet, just as if you had used a knife, causing it to wear out faster. A dirty carpet will not last nearly as long as a clean carpet. And while vacuuming helps — by itself, it’s simply not enough. The longer you wait to have your carpet cleaned, the more damage you do to your carpet, and the faster it wears out.
2. The only reason to clean carpets is to eliminate the dirt.
No! As you probably know, outdoor air contains pollens, fungus, bacteria, air pollution, cigarette smoke, car exhaust — and hundreds of other chemicals. When you and your family members come into your home, you carry those pollens, bacteria, and chemicals in your hair and on your skin, clothing, and shoes. Not surprisingly, all those chemicals, pollens, and bacteria wind up in your carpet.
3. One method of carpet cleaning is as good as another.
No. You can choose from two primary methods, dry cleaning or hot water extraction.
4. Having the right equipment is all a company needs to clean your carpet properly.
Not true. Many companies own hot-water cleaners, but many employees don’t know how to use them. You probably know someone who bought the newest computer on the market but didn’t learn how to use it for a year or more. The same is true with carpet cleaning machines. The company may own good equipment, but the employees may not know how to use it correctly. This is why you must choose your carpet cleaner team carefully.
The best carpet cleaning companies are those that have been certified by the Institute of Inspection, Cleaning, and Restoration Certification, known as IICRC.
5. The company that offers the lowest price is the company you should hire.
Maybe- but not always. Here are two important points to consider: 1) The price you see offered may not be for the services you want to be performed. 2) If you want your carpet thoroughly cleaned. If you want to remove the harmful dirt, bacteria, pollens, chemicals, and tobacco residues, then you need to hire a company that uses a hot water cleaner mounted in a truck.
6. Any honest carpet cleaning company should be able to give you an exact price quote over the phone.
I wish this were true, but it isn’t. Consumers often think that if they want to clean four rooms and the price is $6 per room; then the price will be $24. But this isn’t always true.
Firstly, honest and reputable carpet cleaning companies usually price carpet cleaning by the square foot. Other things we consider when quoting a price are the types of carpet, the amount of soiling, and the amount of furniture that has to be moved.
Recommendations
RECOMMENDATION 1
Make a commitment to yourself to get your carpets cleaned. The longer they remain dirty, the sooner they’ll wear out. Plus, the longer you’ll have to breathe all the pollens, fungus, chemicals, and dust mites that live in your carpet.
RECOMMENDATION 2
List your objectives. Do you want only the dirt removed, something you could do with the rented machine? Or do you want the bacteria, fungus, and chemicals removed, which will require a hot water truck mount cleaner like we use? Do you want to work with an honest, reputable company? Or, are you willing to risk working with the company that offers you the lowest price knowing that the company might not be in business tomorrow?
Recommendation 3
Ask questions. The way you learn about a company is to ask specific questions and listen carefully to the answers. Here are the questions I suggest you ask:
1. What method of carpet cleaning do you recommend?
2. What type of equipment do you use to clean carpets?
3. What does your equipment remove from my carpet?
4. How often should I get my carpets cleaned?
5. What training have you had in cleaning carpets?
6. Are you a member of any trade associations, and if so, which ones?
7. Are you certified by the IICRC, and will you show me your certificate?
Recommendation 4
Once you are satisfied that you’re working with an honest, competent professional, invite him into your home and ask for a specific quotation in writing. The written quotation assures you that you know exactly what your job will cost — no surprises.
By following these four recommendations, you’ll gain all the information you need to make an informed, intelligent decision. If you want a quick, cheap carpet-cleaning job, many companies in the phone book can help you. Or you can rent a shampoo machine and do the job yourself.
But if you want your carpeting to be completely and thoroughly cleaned — removing the bacteria, fungus, chemicals, pollens, and tobacco products — then I invite you to call me.
I’ll be happy to answer your questions, provide you with a cost estimate over the telephone, or come into your home and give you a free written quotation without obligation. To reach us, call (708)755-0788. Or, if you prefer, leave your name and telephone number, and I’ll be glad to return your call.
Here’s one last point. I know that many consumers are skeptical about carpet cleaning companies. Before I got into the business, I was skeptical too. So, in addition to dedicating my business to consumer education, I do one more thing. I guarantee my work.
That’s right. I fully guarantee every carpet cleaning job we do. We will re-clean the area for free if you aren’t happy with our work. And if you still aren’t pleased, you pay nothing, not one cent.
What could be fairer?
7 Questions you should ask any company that claims to offer carpet cleaning.
The way you learn about a company is to ask specific questions and listen carefully to the answers. These are the questions that we suggest you ask:
1. What method of carpet cleaning do you recommend?
2. What type of equipment do you use to clean carpet?
3. What does your equipment remove from my carpet?
4. How often should I get my carpets cleaned?
5. What training have you had in cleaning carpets?
6. Are you a member of any trade associations and, if so, which ones?
7. Are you certified by the IICRC and will you show me your certificate?
100% Guarantee
Our guarantee is that you will be 100% satisfied with our Professional Carpet Cleaning that we provide to you, if not we will come back and re-clean the area at no extra cost. That’s right. I fully guarantee every carpet cleaning job we do. If you aren’t happy with our work, we will re-clean the area for free. And if you still aren’t satisfied, you pay nothing, not one cent. What could be fairer? As a matter of fact, add this question to the list. Question No. 8 “Do you guarantee your work”? Not all companies do. And it’s important that you have this information before you make your decision.
Over 18,000 Homes Serviced
Servicing the Chicagoland Area
Let’s Get Started
Contact us today to schedule a consultation for your cleaning needs or to ask about our janitorial services. Customer satisfaction is a high priority to our company, and we will ensure that you are 100% satisfied, or we will re-clean the carpets. Our staff at Absolute Best Cleaning Services, Inc. are pleased to assist in any way possible.
