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Make a commitment to yourself to get your carpets cleaned. The longer they remain dirty, the sooner they’ll wear out. Plus the longer you’ll have to breathe all the pollens, fungus, chemicals, and dust mites that live in your carpet.
List your objectives. Do you want only the dirt removed, something you could do with the rented machine? Or do you want the bacteria, fungus, and chemicals removed, which will require a hot water truck mount cleaner like we use? Do you want to work with an honest, reputable company? Or, are you willing to risk working with the company that offers you the lowest price knowing that the company might not be in business tomorrow?
Ask questions. The way you learn about a company is to ask specific questions and listen carefully to the answers. Here are the questions I suggest you ask:
1. What method of carpet cleaning do you recommend?
2. What type of equipment do you use to clean carpets?
3. What does your equipment remove from my carpet?
4. How often should I get my carpets cleaned?
5. What training have you had in cleaning carpets?
6. Are you a member of any trade associations and, if so, which ones?
7. Are you certified by the IICRC and will you show me your certificate?
Once you are satisfied that you’re working with an honest, competent professional, invite him into your home and asked for a specific quotation in writing. The written quotation gives you the assurance that you know exactly what your job will cost — no surprises.
By following these four recommendations, you’ll gain all the information you need to make an informed, intelligent decision. If you want a quick, cheap carpet-cleaning job, many companies in the phone book can help you. Or you can rent a shampoo machine and do the job yourself.
But if you want your carpeting to be completely and thoroughly cleaned — removing the bacteria fungus, chemicals, pollens, and tobacco products — then I invite you to call me.
I’ll be happy to answer your questions, provide you with a cost estimate over the telephone, or come into your home, and give you a free written quotation without obligation of any kind. To reach us, call (708)755-0788. Or, if you prefer, just leave your name and telephone number and I’ll be glad to return your call.
Here’s one last point. I know that many consumers are skeptical about carpet cleaning companies. Before I got into the business, I was skeptical too. So in addition to dedicating my business to consumer education, I do one more thing as well. I guarantee my work.
That’s right. I fully guarantee every carpet cleaning job we do. If you aren’t happy with our work, we will re-clean the area for free. And if you still aren’t pleased, you pay nothing, not one cent.
What could be fairer?